Peter Pan Web-stream Help

PANTO.ie
CANNOT GUARANTEE SUCESSFUL STREAMING TO YOUR TV.

CHROMECAST IS NOT
DIRECTLY SUPPORTED

HOW DO I WATCH PETER PAN? 

You can watch Peter Pan on any device that has an internet connection.

• Your Link & passcode is active for the day of your ticket plus the following day.
• Smart Phones
• Tablets: Android & iPad
• Smart TV’s with built in web browser or Apple Air Play or Android Streaming Service.
• Wired Connection from computer via the PC’s & TV’s HDMI connections.
• Streaming dongles including *Google devices*
  • *Chromecast requires Google Home App to mirror your device to your dongle.
    
• The show is being streamed via Vimeo, in an embedded page on panto.ie.  Your home set up must allow this service.  Not ALL services may work correctly.  This is total based on your personal home connections!

How do I watch on my smart TV?

1. On your TV, open the internet browser and visit www.panto.ie/YourLink
2. Enter your passcode, submit, and you will brought to the show.
3. Click the Fullscreen button or double click the screen to enable Fullscreen.
   Unfortunately certain TV’s may not permit fullscreen mode.

If these steps don’t work, then it’s likely that your Smart TV will not be compatible. In this case, you can try connecting your computer or mobile device to your TV using an HDMI cord or casting via Chromecast or Airplay with Apple devices. Note: At this time, we do not support Chromecast devices that some TVs have built-in. While it may work, our player is not developed to support this and we cannot troubleshoot any issues that may arise.

How do I watch on my computer?

Make sure you have a reliable internet connection and you are using a supported browser. 

1. Head to the www.panto.ie/YourLink
2. Enter your passcode, submit, and you will brought to the show.
3. The video page will load and press play on the video, it will start playing immediately.
4. You can then make it full screen by using the buttons on the bottom of the screen, see below.

How do I watch via Chromecast?

CHROMECAST IS NOT DIRECTLY SUPPORTED.  If you can mirror your device to Chromecast via the home app you are good, if not unfortunately it is not supported.  
See:  https://youtu.be/_UH_7y6G1Ng

*** DO NOT SHARE YOUR LINK/PASSCODE AS 
ADDING ANOTHER CONNECTION WILL DISABLE YOUR ACCESS ***

Troubleshooting

BAD LINK:

• The Stream tickets are sold on a “Chosen Day” basis.  You can watch the show from the morning of your ticket day until the night of the following day.  You will be greeted by a video on your page to tell you the status of your stream, IE Performance will begin at or This Stream has ended. 
• If you share your link & password with others, the system will automatically lock you out and erase your password.  Tickets are sold on a ONE HOUSEHOLD BASIS & the system tracks your IP (broadband) address & location.

SLOW CONNECTION:

• Unfortunately this is completely out of our control.  The player will adapt to your internet speed by lowering the stream quality depending on your connection.  For optimum viewing we recommend full High definition at 1080P, slower connection may require you to use a lower resolution such as 720, 540 etc.  You can manually adjust this using the Cog icon on the bottom right on the viewing screen.
• If you are having connection issues, ask others in the household to disconnect from your broadband for the duration of the show.

SYNC ISSUES:

• Unfortunately this is completely out of our control.  Certain Streaming apps & TV’s do loose sync.  This problem is rare, but it can happen.  Our video is in perfect sync & you can double check this by watching the show directly on a PC, Mac, Tablet or phone with a Wi-Fi, 5/4g or wired internet connection.  Make sure your device & TV are on the same internet connection & also try reducing the playback quality to 720p may help.

HELP VIDEOS ONLINE:

PLAYER CONTROLS: if you cannot see all the icons below, check your devices zoom settings…